Internal use only

Submit a guest call back request

    The Guest Feedback form is a centralised tool designed to streamline and enhance our approach to handling guest and customer issues. This form serves multiple purposes, acting as a framework for information gathering and ensuring comprehensive follow-up on guest concerns.

    By utilising this form, we aim to centralise information, detailing measures that may already have been taken through Service Recovery to facilitate seamless communication, and most importantly, address and resolve issues to enhance the overall guest experience through using this framework as a key element in our commitment to guest satisfaction.

    Please note this form is for internal use only.

    Staff details

    Your name

    Date logged on

    Guest details

    Guest's name

    Guest's phone number

    Guest email address

    Guest's room number

    Guest's reservation number

    Complaint/callback information

    Callback reason

    Summary of complaint/issue. Please be as specific as possible.

    Any other actions taken

    e.g. complaint about cold - was the heat turned on? complaint about food - was something comped?